Last Updated: 2.10.2026

At swiftsoma, we strive to provide our customers with high-quality nutrition products, personalised nutrition guidance, and wellness services. We encourage you to carefully review the product details and service information before completing a purchase.

This Refund, Return & Cancellation Policy explains the circumstances under which returns, replacements, refunds, and cancellations may be accepted.

1. Product Purchases

1.1 Final Sale

All purchases of products through swiftsoma.com are considered final.

Products generally cannot be returned, exchanged, or refunded except in the specific circumstances described in this Policy.

A return, replacement, or refund may be considered if:

  • The product arrives damaged;
  • The product is defective or faulty upon delivery; or
  • The product received is materially different from the product description displayed on our website.

1.2 Reporting Damaged or Incorrect Products

If you receive a damaged, defective, or materially incorrect product, you must notify swiftsoma within 48 hours of delivery.

To help us investigate the issue, you may be required to provide:

  • Your order number;
  • Photographs or videos of the product and packaging;
  • Details describing the issue; and
  • Any other information reasonably required by our customer support team.

Claims submitted after the specified period may not be eligible for return, replacement, or refund.

2. Shipping & Delivery

Orders are generally processed and dispatched within 24–48 business hours after successful confirmation of the order and payment.

Standard delivery generally takes approximately 7–10 working days, depending on the delivery location and the availability of the product.

Delivery times are estimates and may vary due to:

  • The customer’s location;
  • Courier or logistics delays;
  • Weather conditions;
  • Natural disasters;
  • Public holidays;
  • Festivals or periods of unusually high demand;
  • Transportation disruptions; or
  • Other circumstances beyond the reasonable control of swiftsoma.

A delay in delivery, by itself, does not automatically qualify an order for a refund.

3. Nutrition Counselling & Wellness Services

3.1 Payments

Payments made for nutrition counselling, wellness programmes, consultations, personalised plans, fitness programmes, or other professional services offered by swiftsoma are generally non-refundable once the service or programme has commenced, subject to applicable law and any specific cancellation or refund terms communicated at the time of purchase.

3.2 Service Concerns

If you are dissatisfied with any aspect of our counselling or wellness services, we encourage you to contact our customer support team as soon as possible.

We will review your concern and, where reasonably appropriate, may provide clarification, corrective assistance, rescheduling, or another suitable resolution.

Any such resolution will be determined based on the circumstances of the individual case and does not automatically create an entitlement to a monetary refund.

4. Exceptional Circumstances

swiftsoma may, at its discretion, consider a refund, replacement, cancellation, or other resolution in exceptional circumstances.

Any decision will take into account the nature of the issue, the service or product involved, applicable law, and the circumstances of the individual case.

Where a refund is approved, it will generally be processed through the original payment method used for the transaction.

5. Return & Refund Procedure

To request a return, replacement, or refund for an eligible damaged, defective, or incorrect product:

  1. Contact swiftsoma customer support within 48 hours of receiving the order.
  2. Provide your order number and relevant purchase details.
  3. Clearly explain the issue with the product.
  4. Provide photographs or videos of the product, packaging, shipping label, or damage when requested.
  5. Follow any return or replacement instructions provided by our customer support team.

Do not send a product back without receiving return instructions from swiftsoma.

Once the returned product or supporting information has been reviewed, swiftsoma will communicate the applicable resolution.

International Refunds

Where a refund is approved for an international transaction, swiftsoma will generally initiate the refund within 7–10 working days after approval.

The time required for the refunded amount to appear in the customer’s account may additionally depend on the payment provider, bank, card issuer, or international payment network.

6. Return Shipping Costs

Unless the return is required because swiftsoma supplied an incorrect, damaged, or defective product, the customer may be responsible for the applicable cost of returning the product.

Where the return is determined to have resulted from an error attributable to swiftsoma, appropriate return-shipping arrangements may be provided, subject to verification.

7. Non-Returnable Circumstances

A product may not qualify for return, replacement, or refund where:

  • The product has been used, consumed, altered, or damaged after delivery;
  • The issue resulted from improper storage, handling, or use by the customer;
  • The customer provided incorrect delivery information;
  • The product was damaged after successful delivery due to circumstances outside swiftsoma’s control;
  • The return request was submitted outside the applicable reporting period; or
  • The product does not meet the eligibility requirements of this Policy.

Any applicable legal rights of consumers remain unaffected.

8. Order Cancellation

Cancellation requests should be submitted to swiftsoma as soon as possible after placing an order.

Once an order has been processed, dispatched, or delivered to the shipping carrier, cancellation may no longer be possible.

Where cancellation is accepted before dispatch, any applicable refund will be processed according to this Policy and the applicable payment terms.

For nutrition counselling, personalised plans, consultations, or other services, cancellation and refund eligibility may depend on whether the service has already been scheduled, prepared, or commenced.

9. Changes to This Policy

swiftsoma reserves the right to modify or update this Refund, Return & Cancellation Policy from time to time.

Any revised version will be published on swiftsoma.com with the applicable effective date.

Changes will generally apply to purchases made after the revised Policy becomes effective, unless otherwise required by applicable law.

10. Acceptance of This Policy

By placing an order, purchasing a service, booking a consultation, or otherwise using swiftsoma’s website or services, you acknowledge that you have read, understood, and accepted this Refund, Return & Cancellation Policy.

If you do not agree with this Policy, please do not proceed with the applicable purchase.

11. Contact Us

If you have questions, concerns, or complaints regarding a product, order, refund, return, cancellation, or this Policy, please contact our customer support team.

Business Name: swiftsoma
Website: swiftsoma.com
Location: Muzaffarpur, Bihar, India
Email: info@swiftsoma.com
Phone: +91 8951378186

We will make reasonable efforts to review and respond to your request in a timely manner.